getsupermoon

E-Commerce & Customer Service Communication Management Software

Streamlined communication management for your business! Supermoon empowers you to deliver exceptional client support, build enduring customer relationships, and save time.

E-Commerce & Customer Service Communication Management Software

getsupermoon Introduction

Supermoon is an AI-powered helpdesk platform designed to simplify customer support by integrating various communication channels like Gmail, Outlook, Instagram, and website chat into a single shared inbox. It aims to cut response times in half and enhance team collaboration with features like personalized AI, Smart Replies, and internal comments.

getsupermoon Features

Omnichannel inbox for Gmail, Outlook, Instagram, and website chat

Personalized AI for customized replies

Smart Replies to save time on customer messages

Internal comments for team collaboration

Ticketing system with tags, priority settings, and status changes

White-label live chat

AI Sentiment Detection

AI Message Summaries

getsupermoon Frequently Asked Questions

How do I get the most out of my Supermoon team?

Start by connecting your Gmail or Outlook inbox in your settings. Personalize your AI by submitting your FAQ information and invite your teammates to collaborate in the shared inbox.

What’s the difference between the Gmail/Outlook integration and email forwarding?

Integrations allow you to connect your inbox in seconds, mirroring your Supermoon inbox. Forwarding is for aliases or distribution lists without unique login credentials.

When would I forward email as opposed to using the inbox integrations?

Forwarding is used when you cannot change your existing inbox from an alias or distribution list to an actual user account. Integrations are recommended for unique user accounts.

What are Smart Replies and how do they save my team time?

Smart Replies generate draft messages in seconds, saving time on every customer message.

How do I personalize my AI and what does that mean for me?

Customize your AI with your business information like return policy and business hours. The AI will use this info in Smart Reply drafts to save you more time.

What are the differences in the plans and what is recommended for my team?

The Free plan offers basic features with a limit of 5 teammates and 90 days of message history. The Starter plan includes unlimited teammates and personalized AI with a limit on Smart Replies. The Pro plan offers unlimited AI features and additional top-level features.

getsupermoon Price Strategy

Is there a free trial: Yes

Strategy: Subscription

getsupermoon Target People

Businesses looking to streamline customer support and improve team collaboration